Shipping and Return Policy

Shipping Policy

THCA is not allowed to be shipped to the following states: Hawaii, Idaho, Minnesota, Oregon, Rhode Island, Utah, and Vermont.

Order Processing

  • Orders are processed within 1-2 business days (Monday-Friday) after receipt of payment.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates vary depending on your location and the shipping method selected at checkout. Typically, delivery takes 3-7 business days.
  • Please note that these are estimates and actual delivery times may vary.

Shipping Methods

  • We offer standard shipping via USPS, UPS, or FedEx. Expedited shipping options may be available at an additional cost.

Shipping Restrictions

  • We currently ship to addresses within the United States. We do not ship internationally.
  • We cannot ship to P.O. Boxes, APO/FPO addresses, or certain states where our products may not be legal. It is your responsibility to ensure that our products are legal in your state or locality.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order through the carrier’s website using the provided tracking number.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at THCAZASTORE@GMAIL.COM. We will work with the carrier to resolve the issue.
  • Please provide your order number and tracking information when contacting us.

Return Policy

Return Eligibility

  • We accept returns of unopened, unused products within 30 days of the delivery date.
  • To be eligible for a return, the product must be in its original packaging and condition.

Return Process

  1. Contact Us: Email us at THCAZASTORE@GMAIL.COM with your order number and reason for the return.
  2. Receive Return Authorization: We will respond with a return authorization and instructions for returning your product.
  3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for return shipping costs.
  4. Inspection and Refund: Once we receive the returned product, we will inspect it. If the return is approved, we will process a refund to your original payment method within 7-10 business days.

Non-Returnable Items

  • Opened or used products
  • Products purchased on sale or with a discount code
  • Gift cards

Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Defective or Incorrect Products

  • If you receive a defective or incorrect product, please contact us within 7 days of delivery at THCAZASTORE@GMAIL.COM. We will arrange for a replacement or refund at no additional cost to you.

Refunds

  • Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.
  • Shipping costs are non-refundable.

Contact Information

If you have any questions or concerns about our Shipping and Return Policy, please contact us at:

Email: THCAZASTORE@GMAIL.COM

Thank you for shopping with THCA-ZA.Com. We appreciate your business and strive to provide the best possible service.